[Resolved]  Samsung India — issue with with samsung double door fridge

Address:

Flat 2201, Northside, Hiranandani Meadows, Thane West, Opposite Lokpuram, 400610

On 20th Jun 2019, our double door Samsung fridge stopped cooling, as fridge lights were working and our fridge does not make sound we did not come to know that it has stopped cooling. This happened in the night and it remained that way till after noon of 20th when we noticed that every thing in freezer was melting. That is when we logged the complaint call Samsung customer care number[protected]. But loss was done all, stuff in the fridge had wasted and we had to throw it away.

Since then after repeated calls and follow up with the Samsung customer care we could manage to get one engineer on 3rd July 2019 replacing the faulty part with assurance that issue is rectified, again on 08th July we face the issue that cooling reduces so much so that ICE was not getting formed, engineer comes on 9th July 2019 and replaces the filter, but by evening fridge shows signs again that its not cooling to its potential. Water was not freezing in freezer and it was just cool. Giving impression it would fail any time. I informed the engineer again, I hope he visits us tomorrow and solves the problem once and for all.

I am not sure why people are not able to diagnose the problem in one go !!
I do't know how long this ordeal would continue !!

Not happy with the service ...