[Resolved] Samsung India — j7 prime fake call | |||
Sir mere pas[protected] ko nena roy name se 1 mahila ka phn aya. Usne muje bola ki apka no select hua h j7 prime milega apko sirf 4000 rupey me. Uske bad aj[protected] ko fir se call aya ki apka parsal nearby post office me a chuka h jake lele. Bich me 1 bar adress verification ke liye b call aya tha. Mene abi tak vo parsal liya ni h qki muje isme kuch fake lag raha tha. Aur vo itne confidently bat krte h ki jaise isme kuch galat ni h aur apko 100% phn milega ya paise vapas. Aur abi tak vo kah rahe ki usme phn h. Me unki information share kr raha hu plz kuch action le. Nena roy :- [protected].. Another male person:- [protected]. Fir usko daraya ki parsal me kuch ni nikla to usne kaha ki ye no btao parsal kaisa h vaighare... Uske bad 1 bande ne phn kiya ki me crime branch se bol raha hu apki complain darj ki jayegi ap hme ye information btaye... Jaise ki parsal kaisa tha... Uske no... Etc. Pr mene parsal receive hi ni kiya tha isliye usko phn pe bat krne se mna kr diya. Usne kaha me delivery boy aur 2 police valo ko vahan bhej raha hu vo enquiry kr lenge sab. Unhone aesa isliye kiya q ki unko paisa mila ni tha 4000. So unko ye doubt tha ki mene parsal received hi nahi kiya. Ab crime branch vale ka no:- [protected]. Insab karan se samsung ki image kharab hoti h. So i inform u. Plz take strictly action against them. Was this information helpful? | |||
May 24, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Apr 18, 2018 Raj Sharath's response Even I told them sir u fix the display I'll take the risk of the motherboard I hv important documents plz fixit they are giving the same reason I don't understand phone is on then also Samsung can't give one time replacement
Verified Support Apr 23, 2018 Samsung India Customer Care's response Dear Sir, This is in reference to your email wherein you had enquired about the fake call received by your good selves in the name of Samsung. In this regard we would like to inform you that Samsung is not connected with such activities in any manner. Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information. In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s). They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes. We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you. You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from. You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large. In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril. Thanks & Regards, Customer Experience Samsung India Electronics Pvt Ltd | |||
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