[Resolved] Samsung India — led tv
Vivinod46 on Jan 2, 2018
Dear sir/madam, my self vinod parmar. I have purchased samsung 43 inch led smart tv before 3 months. My led tv picture tube has issue. I have contacted samsung customer care for the same. They have informed me that their product quality is superior and they do quality check before selling any product. I had spent rs 55000 for this product and now picture tube has issue. They have offered me replacement of picture tube and 3 month extended warranty. However how can i trust such product if it is giving issue within 3 month of purchase. It has major chances to have any defect after warranty period. I had demand for replacement but they are not answering properly. Please help me out in this situation.
Complaint marked as Resolved Feb 6, 2018
[Jan 02, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Jan 03, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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