[Resolved] Samsung India — led tv is not working | |||
I send the complant in sumsung customer care centre but customer care executive mr ragendre told me that you product out of warranty and pay the engineer cost. And mr ragendre ask me this product only electronic. Samsung band is world largest and i trest your brand so we parched you brand product this product only worked 2.5 years. It would meet my requirement at its best for a long duration. Lesser being aware that it doesn't have an ability to run atleat for few good years. I truly agree with your terms on being the product quality checked before you must sell it. But if it is so globally recognized & if we are taking about the quality & service here, why do i not get the satisfactory response from you guys? Why should i spend such a huge amount to afford an led like samsung which is according to you being globally recognized and not some ordinary tv, spending 10, 000 bucks from a local shop that has similar features and use it for an year or so? Do you think that it is worth buying a well known brand just for an year or two? Do you think a person who owns a brand doesn't know the terms o[censored]ses and he/she is such irresponsible to have the product develop faults while uses? If at all you guys think so, let me be very precise and tell you that samsung as a so called brand doesn't meet my requirement, doesn't serve me at its best and i will not ever recommend or dare to buy any product with this brand name. Why should i pay a cost to get it repaired without any fault of mine? Was this information helpful? | |||
Apr 3, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 27, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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