[Resolved] Samsung India — Led tv not covered in warranty (Purchased from usa)

Krishna Nemmaluri

from Hyderabad, Telangana

Address:	West Godavari, Andhra Pradesh, 534447
Website:	www.samsung.com/sec/support/guarantee/InternationalWarranty

Hello samsung support team,

I've purchased my 50' led tv (Un50j5200) from pleasanton, california 94588 on june 21, 2016 and have registered the product online.

I have the bill available with me which is covered under one year warranty. I also have the extended warranty for another two years.

However, the service center claims that tvs that are purchased abroad are not covered under warranty.

Request your immediate attention on this matter.

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Jun 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd