[Resolved]  Samsung India — local service centre are cheating for my split ac compressor

Address:

753011

Unfortunately, i selected samsung split ac for my home at cuttack, bhanapur-753011, Odisha in 2010.Since, then almost every year i have been contacting samsung service centre for different problems with AC like..cooling problem, compressor issue, voltage issue, gas filling issue etc.
This time again when summer started, same story and i called CUSTOMER CARE for help.after 15 days and 4 attempts finally the service person visited my place and as usual gave some ### reasons and said problem with compressor and needs to get changed.each time they take my samsung compressor to their local service centre and god knows, what they do with that and come with a long bill.It works and next year the story is same.
You will find from attachments that last year only we changed to a new compressor and this year again they said compressor needs to change and they are charging Rs10, 000 for that.as per bill attached we paid total Rs.7000.The local people and cheating customers like anything and we have decided to put a police complaint against the service centre at local police station.
That is the only reason, i purchased a different brand for my second room instead of samsung.not only me, very soon the branch samsung will vanish from this area, the way you people are providing after sale service.local service centre people who comes for repair has no knowledge, surely picked up from road side, no manner to speak with clients.
I am also working in a service industry and surprise to experience these things from a LEADING foreign brancd like samsung.

I espect a proper investigation on below mentioned points like...
1) why person visited my place after 15 days and 4 reminders at CUSTOMER CARE.complaint number given
2) why i need to pay again for compressor, when it was replaced last year only and i paid Rs7000.bill attached
3)I dont believe on local service centre people as each time they take my compressor with them and don't know wt they do and next yr again the same issue.but each time i hv to pay.

My senior citizen father who stays at this address has been harassed each time with local service centre people and my expenses has gone more than the cost of AC.I demand to samsung that, they should repair my compressor free this time bcz it is still in one year guarantee period from last year.else, soon i will take this to consumer court.
If, this is the way samsung goes and will not get serious on local service centres, soon not only from AC but from other home appliances also it will lose its market..i am sure.bcz market is VERY COMPetitive and clients are very demanding now a days.