[Resolved]  Samsung India — low quality product

Address:New Delhi, Delhi, 110058

Dear mr. Hc hong,

Greeting of the day!!!

I regret to inform you that now your company samsung is manufacturing the low quality product or there is a manufacturing defect in my purchased mobile phone “samsung galaxy j7 pro (Sm-j730gm/ds) ”. Let me tell you in detail why i wrote the above words.

I have purchased a samsung mobile j7 pro two months back, within 1st 7 days i found very light pink spot on my display which increased day by day then speak with your customer care they advise me to go to service centre to show and get the fault rectified. I requested her to send some to my place get the phone picked and even i was ready to pay the charges for the pick and drop but she denied, so i took the short leave and went to your service centre located in gurgaon, haryana which is around 18 km from my office i reached to your service centre by 1800 hrs and i was shoked to see the lock on the door, in spite of the fact that before taking the short leave i confirmed from your executive about the timing and address of the service centre i was informed that your service centres are working till 1900 hrs. Next day i took the half day from my work and went to your janakpuri, delhi centre, they changed the display of my phone and erase my mobile data.

Today i found the pink spot again on the same place on my mobile display and its not even 15 days when my mobile display got changed by your janak puri delhi service centre.

I am regular customer of samsung product (Led, washing machine & refrigerator, mobile) since last so many year i 1st samsung mobile phone is samsung r220 since that day i am with samsung but this type of low quality product was never expected by samsung.

You are requested to instruct your concerned staff to replace my mobile phone with the new one.

Regards

Deepak tuteja

[protected]

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Jun 4, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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