[Resolved] Samsung India — lr no.1936531/2018 date:08/08/2018

Basant Podh

from Ranikhet, Uttarakhand

Address:

Almora, Uttarakhand, 263645

I have lost my mobile J7 max on 08/08/2018 while i was coming from Rajivchowk running matro to Anandvihar matro and an FIR has been lodge at Delhi Police Crime branch having LR No.1936531/2018 Date:08/08/2018.Kindly block my mobile and intimate all outcomes through my email id.[protected]@gmail.com please.There were two mobile no.i.e.
1. [protected]
2.[protected]

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Aug 17, 2018

Complaint marked as Resolved

resolve my complaints as fast and easy as possible.

Samsung India customer support has been notified about the posted complaint.

Aug 16, 2018

Updated by Basant Podh IMEI NO.

Aug 23, 2018

Updated by Basant Podh Please intimate me whether my mobile has been blocked or not ?

Verified Support

Aug 28, 2018

Samsung India Customer Care's response Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.