[Resolved] Samsung India — manufacturing defect in glass shelf

 
1 Review
 kuldeep nehra on Dec 30, 2017
I have purchased samsung double door freedze on 3 aug 2017 from rohtak (Haryana). On 22nd nov., its glass shelf completely broken down in to very fine pieces with its own. I had registered a complained regarding this on their toll free no. Hoewever their service engineer came to see the broken part. I had also gave them photo & video of the broken parts. But since then no response from their side. On 30 dec i again remind them about my complained. They informed me that it is a physical damage, so it is not under warranty. But the broken glass clearly shows that it is a manufacturing fault. But company seems not to cate about the genuine complaint, which was not expected from samsung. So i am now thinking to file a application to consumer forum.
Complaint marked as Resolved Feb 2, 2018

Complaint Status


[Dec 30, 2017] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Jan 02, 2018
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments  Add a Comment     Updated: Share0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    34%
    Complaints
    13883
    Pending
    972
    Resolved
    4432
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - manufacturing defect in glass shelf