Samsung India — manufacturing defect in glass shelf
Kukuldeep nehra on Dec 30, 2017
I have purchased samsung double door freedze on 3 aug 2017 from rohtak (Haryana). On 22nd nov., its glass shelf completely broken down in to very fine pieces with its own. I had registered a complained regarding this on their toll free no. Hoewever their service engineer came to see the broken part. I had also gave them photo & video of the broken parts. But since then no response from their side. On 30 dec i again remind them about my complained. They informed me that it is a physical damage, so it is not under warranty. But the broken glass clearly shows that it is a manufacturing fault. But company seems not to cate about the genuine complaint, which was not expected from samsung. So i am now thinking to file a application to consumer forum.
[Dec 30, 2017] Samsung India customer support has been notified about the posted complaint.
Samsung India Customer Care's response, Jan 02, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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