[Resolved] Samsung India — Microwave not heating

narayananv

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400054

One month after warranty period, microwave not heating. Service engineer claims capacitor and other components to be replaced. Estimated cost of service is 80%of the value of microwave.
On 13th Dec 2015, the purchase of MW73AD-B/XTL was from Ms. Alfa, Ville Parle West. On 11th and 12th heating failure detected and complaint given -ref [protected]
After enjoying trouble free purchase of microwave cum grill, from you from 2000, trusted again to buy your Brand product.
Kindly help with fair service/replacement.

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Jan 20, 2017

Complaint marked as Resolved

Immediately after online complaint, on Saturday, email acknowledgment was received from, [email protected] Customer care 0120-3055450 informed courteously on Sunday, about holiday on Sunday and response will come next day. Later (91-11-33184587) has contacted and listened to my problems. Then, they recommended service. When service was not received, complaint was further followed up through customer care 1800 407 267 864, the complaint was well received and they initiated action at appropriate level and committed timely service, which REALLY HAPPENED and my entire family appreciated it. for every complaint, update was received through SMS For online complaint, status update was made. Frankly, we all felt initially, we should never go for Samsung again. But, this service has earned them goodwill and my loyalty is to continue...

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jan 18, 2017

Updated by narayananv Dear Sir/ Madam

Kindly help to resolve by early action.
thanks
Narayanan
[protected], [protected]

Jan 20, 2017

Updated by narayananv Dear Sir/ Madam
Thanks a lot . Service engineer has replaced FOC and the Microwave is working fine.

The approach in handling the complaints, especially from Delhi /Gurgaon is very effective and pleasant.
My appreciations for the same.