[Resolved]  Samsung India — Mobile A7 2016

Address:Lucknow, Uttar Pradesh, 226010

Hi I am Vishal Goel and I brought samsung A7 2016, 2 months back but now it got damaged in my pocket (got band and its display also came out of phone frame) although phone is working perfectly fine . But my concern is when I brought this phone (with lots of money) with this thought that this phone will be durable and good in his performance but it was my mistake, it would have better if I bought some local china same alike phone and when I complained the same to your service center in gomtinagar lucknow they didn't accept my complaint and asked me to visit other service center (this is how we treat our valuable customer).

In last 15 years I used nokia, motorola, LG.. etc but never used samsung phone so thought to buy one for myself but seriously my experience is very bed with the brand and the product, this product quality is very poor and cheap.

Now pls suggest what to do and where to complaint.

Pls revert with the proper solution.

Expecting your reply asap. My details are mentioned in my signature.

Thanks
Vishal Goel
Vishal.b.[protected]@gmail.com
[protected]
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Jan 27, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Dec 26, 2016
Updated by vishalgoel1234
I just got a call (from [protected]) and was saying that you will get refund for this mobile and was asking my debit card no. I don't understand who is doing all this and why should I disclose my card no. Management should take action for the same. Even I am going to lodge FIR . Just be careful.
Verified Support
Dec 27, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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