[Resolved] Samsung India — Mobile broken

Kirthika Ashok

from Chennai, Tamil Nadu

Address:	600020
Website:	Samsung

I purchased a Samsung j 7 prime and it's display broke
Very poor quality
No response in service centre
Customer care
Finally after lots of mails same answer warranty not covered
Display lens was of cheap quality
They don't want to solve my issue
Never go for Samsung mobiles.they want only sales no after sales care.repairs atleast they could perform in low price.but they have no interest in our problem

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May 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Feb 27, 2017

Updated by Kirthika Ashok no sincere steps were taken.just mailing and advicing to do chargeable service.also in future they will resolve itseems who needs their improvement when they cant care for a privileged customer
i will take all steps to stop my friends and relatives stop buying samsung

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Comments

Bobbadi Rakesh

from Giddalur, Andhra Pradesh

It is not working. It is damaged memory card. Please send my money back please.64gb memory card is break before i open the parcel please send my money back. My address :Punjab hotel, rajive Nagar, vishakapatanam.