[Resolved] Samsung India — Mobile handset j5 problem in only 12 to 14 mintb

arti raikwar

from Khandwa, Madhya Pradesh

Address:

Ujjain, Madhya Pradesh, 456010

I have j5 phi e purchased in 23 Oct 2015 within warranty it was starting creating problem in charging in Sep 2016 I have repair it at service centre after two month it is again creating same issue of charging slow taking 5 hour to charge full battery I have charged 850 rd from service centre instead my problem is not resolved I am very annoying and I have filled a com0lain against you at consumer forum the docat no is 127030 if my problem is not resolved by you I have to take forward action against you because it is very bad that your handset is creating problem within 14 months of purchase I hope I will reply my eamil

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May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by arti raikwar I don't have received any mail or conversation regarding to this problem it is very disappointing

Verified Support

Jan 13, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Jan 17, 2017

Updated by arti raikwar I have visited service centre today they have checked my mobile and charger also according to him their is no problem in my charger and phone but still I am facing problem in charging I am very frustrated that since 10th month of warranty I am facing issue regarding to this and still in 14 month of purchasing its is having same issue so please solved my problm or replace my phone otherwise I will have to take further action against to your compn6 that will be bad for the goodwill of your company only 11 to 12 month your set is start creating problm it should not done.

Jan 19, 2017

Updated by arti raikwar I have visited service centre they have checked all and changed battery again but the problem is still I have sent a letter through speed post but there is no reply from samsung only one time call and they told me to go service centre again I am tired up with that phone and go to service centre again and again

Jan 23, 2017

Updated by arti raikwar [protected] my contact
[protected]@gmail

Jan 23, 2017

Updated by arti raikwar Still my problem not resolve