[Resolved] Samsung India — mobile not getting charged

Uma Nagarajan

from Coimbatore, Tamil Nadu

Address:

37/3, Ponnaiya Raja Puram 2nd Main, Coimbatore, Tamil Nadu, 641001

I have purchased 30f galaxy a 8 plus through poorvika coimbatore vide their invoice no. Gsi/3rsp/5360 on 04/07/18. Within 2 months i found the mobile is not getting charged. I took the set to the said shop. First they said it has to be sent to service centre. Then one of the staff found some dust and cleaned and gave it. Again, 0n 12-04-19 it developed the same problem, though i am using the original charger and cable. When i took it to the shop they said to take it to samsung service centre which is around 5 km away from my residence. I am already 72 years old and i cannot run pillar to post. I, certainly feel, that there is some manufacturing error and expect you to replace the same.
Mobile no. [protected]. I expect your immediate reply.
K. R. Nagarajan, ceo, coimbatore flow controls.

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May 18, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 14, 2019

Updated by Uma Nagarajan My Galaxy A 8 purchased on 04/07/18 is not getting charged even with Original Cord.

Verified Support

Apr 15, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

Sujeet Jat

from Mumbai, Maharashtra

I bought a samsung galaxy a50 on 11/3/2019 i checked it it was in good working then i checked otg cable on 28/3/2019 it was not working then i gone to service centre in rasal chowk, jabalpur when they gave my set it was not working then they said we have to change its motherboard then they changed it then its fingerprint sensor was not working

Samsung India Customer Care's response, Apr 22, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dr Ram Gopal Gupta

from Gurgaon, Haryana

My Window AC not responding to remote otherwise ok May pl call at [protected]