[Resolved] Samsung India — mobile phone

alextony

from Mumbai, Maharashtra

Address:

30-346, Malakapatnam, Machilipatnam, Krishna District, AP, Krishna, Andhra Pradesh, 521001

I purchased a mobile phone yesterday from adilaxmi samsung mobile store. The shop keepers opened the new one and paind money and brought it to my home at around 2.30pm. I started to see the futures of the open at 4.30pm yesterday. But not getting ready to display the screen. This is a smart phone and paid rs.8500. I went to shop and told about this complaint. They tried but failed and told me to go to samsung service centre in ramanaidupet, machilipatnam, krishna district, ap. Then i went to this service centre and given my phone, charger and bill. They too fail to find out the problem and told me to come at 1.30pm today. I do not have the mobile details with me now and can share at 2pm today.
Kindly help me in this regard.

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Apr 29, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd