[Resolved]  Samsung India — mobile phone

Address:

110085

Purchased samsung galaxy J8 in Oct'18, was facing issue with touch functionality on certain portion of the screen from last 2 days, visited the samsung service centre in sector 47 gurugram AVA court today i.e. 4th June. I was asked to sign on certain forms for getting the job card opened and the front desk executive took my phone and after few minutes informed that as there is water inside the phone so its not covered under warranty and i need to pay approx 7000/- as repair cost. I informed to him that my phone had never been wet, how its possible that water has gone inside. He said he cant help relating to it and i called the customer support and to my suprise the customer support executive Ms. Rubica said that water logging is not covered in warranty and started giving lame excuses that water may have gone in case you have kept your phone in pocket and being summer the sweat may have gone inside or because of damp and humid climate it could have had happened. I said fine if that be the case then in my opinion its a manufacturing and design defect as company should ensure such practical issues at design and manufacturing stage. I insisted that atleast i should have a written communication that when the phone was brought to the service centre the phone was in no way phyiscally damaged from outside and that the phone was not opened in my presence. I was denied the same taking companies policy as an excuse both from service centre incharge and the lady Ms. Rubica who attended the call at customer support centre. I believe that its a usual practice of samsung in case of warranty complaints and request that adequate action to be taken and my mobile phone to be repaired FOC as its still under warranty. I have already raised a complaint in samsung portal also.