[Resolved]  Samsung India — mobile phone

Address:Tiruchirappalli, Tamil Nadu, 62002

My samsung a30 mobile is not detecting bsnl sim. I approached the authorized service center and they also accepted that there is a problem in the mobile set but they are not raising a complaint to samsung instead asking me to handover my phone for a day to them unofficially with the sim. When i asked for an acknowledgement they returned my phone and asked me to come the next day. For three consecutive days i am travelling 30 km to the authorized service center but they are not providing. I am really embarrassed by the way your service center people treat me. Why can't i approach consumer court for justice.
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Apr 17, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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