[Resolved] Samsung India — mobile phone defect warranty issue | |||
I purchase mobile phone samsung j7 (2016) via flipkart on 27.06.2017. The full details of mobile is: Imei/serial no. [protected] Product handset: fsn: mobeg4xwmbdgzvex Product is under warranty on this date. Sir On saturday evening, my mobile phone's display started blinking suddenly and it went on display turn off. After repeatedly trying to switch off and switch on but it did not work. On monday (Today 18.06.2018) morning, i went to service centre (Sco[protected], sector 22 d., chandigarh, complaint no. [protected]), where attendant er. Vijay kumar asked many questions like who is the user of this mobile, when its display turn off, any damage/broken issue, any water contact to mobile phone etc. I replied him to all questions and also clarified him that there is no chance of contact of water to this mobile and mobile was working properly and sudden display turn off. But he has already made mindset of water in mobile. Thereafter, he opened mobile and took snaps of mobile. Later, he said as there is moisture in the mobile so we can not repair this mobile under warrant. Or you need to service this mobile at your cost. Again i clarified him that mobile was with me and i was at home on weekend. There is no question of moist or water in mobile during this time period. How can moisture can be there within mobile without any contact to any liquids. He urged me that it is possible automatically without contact of any liquid. In my opinion, if it is possible, it indicates that there is manufacturing defect in mobile. At the end, he refused for service under warranty. I am not complaining about behavior of mr. Vijay. But i am quite sure about his wrong technical decision on my mobile phone. I am afraid how a customer is made fool in the name of warranty and wrong technical decisions at service centre to avoid warranty benefits to customers as possible. I hope samsung authorities will consider my case for display problems under warranty. Contact no.[protected] [protected]R) Mo. [protected] Dr. Kailash chandra Was this information helpful? | |||
Jul 21, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 20, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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MANMEET SINGH
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd