[Resolved] Samsung India — mobile phone not getting charging and when I put for charging its flash continuously on and off but getting charging | |||
Dear Sir / Madam S.Kulandaivelu Mobile Model : Samsung Galaxy J7 Purchased On : 01/08/2016 " My mobile is very close to the under warranty period so for this reason Samsung Customer Care not taking serious issue about mobile problem " Subject : Mobile Not Getting Charging [protected] [protected] Evening my Mobile not Getting Charging. So i checked with another Samsung J7 mobile battery and it is working fine and Faulty Battery put in to Healthy Mobile Phone but it is not getting charging. So i decided to go service centre. Then i took my mobile and went to the Samsung Mobile Service center( Ashok Electronics) Jamnagar Location on[protected] Morning around 11 AM. The Service Centre Person checked the my phone with their charger it is not getting charging then they replace another battery it is getting charging and showed me it is working fine.Then they checked the board they said it is liquid damage there is Water clog on charging Point area so it is not cover able Under Warranty we will do service on chargeable basis. So i discuss with service centre if it is Liquid damage the mobile battery should get damage due to short circuit and also mobile device also get damage but nothing is happened to the my mobile, there is no bulging and no physical damage on mobile battery. The Battery is looking good and only the issue is mobile battery not getting charging. i am try to explain them the scale formation is occur only prolonged period and it will not occur with in a day. I am using this mobile phone as use well everyday suddenly it is not getting charging so i came here. You showed me the scale formation, but i don't know how it is happened. The Service Centre People directly denied. So i try with Samsung Customer Care[protected] i explained everything to Customer Care Counselor they suggested me to go Again Samsung Service Centre. The Customer care counselor give me a complaint number for future Reference purpose. The Reference Number is [protected] [protected] I went Samsung Service centre then i called Samsung customer care again i explained everything to customer care counselor and she want to speak with service centre person after long conversation with service centre person the customer care counselor denied the warranty of my mobile due to water clog. Later i made Online Complaint and they give Reference number is: [protected]. [protected] The Samsung customer care Called me twice first time full ringing second time just missed call only later they send one mail we have tried to contact you several times on your number [protected] on, Friday July 21’2017, but unable to reach you as your number was not responding. Then i Called Samsung Customer care number[protected] i am explained everything about the mobile battery not getting charging finally the customer care counselor told me to go Samsung mobile Service centre handover the mobile to the service centre and take Job Sheet. [protected] Today i went Samsung Mobile Service centre they not responded me so again i called customer care i spoke with customer care counselor again i explained everything about the mobile battery not getting charging. After long conversation she asking me to wait for discussion with senior Executive. I discuss with senior Executive and i explained about the mobile battery not getting charging she told me there is water clog on charging area it is not cover able under warranty. I am explained to that madam about my mobile charging issue. I told to the Madam if there is water clog on that area really the battery as well as mobile device also get damage and i said the scale formation may be due to possibility of moister. Then she said water and any Physical damage it will not come under warranty. I said to the Madam I strongly agree your statement but this one no physical damage and water log only problem is scale formation on Charging area for this kind of issue what can i do. For scale formation how can i take precaution, Every one using the mobile phone same way i am also using in that scale formation what can i do please tell me. She suddenly disconnected mobile connection in the middle of conversation. Then immediately i called again to the Samsung customer care they said your concern is already escalated we will contact you shortly. I am kindly Requesting you please, I need solution in the positive way. For the Past 5 days i Couldn't use my mobile phone. Please take it into serious as my problem. For scale formation problem it is not occurred because of me it is happened naturally for that reason you are denying my warranty i am really feel so sad. I hope you will do the Best . Thanks and Regards, S.Kulandaivelu [protected] Was this information helpful? | |||
Sep 9, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 26, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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Dear Sir / Madam
S.Kulandaivelu
Mobile Model : Samsung Galaxy J7
Note:
1. My Battery is looking good no Physical Damage and No Bulging
2. My phone putting another healthy battery it is getting charging and working fine
3. When i put this faulty Battery to another healthy device it is not getting charging
27/07/2017
I called Samsung Customer Care regarding my mobile phone battery charging issue after long conversation the customer care counselor asked me to go service centre hand over the device, Take Job Sheet and she said your mobile battery is a issue then we will replace the battery if it is under warranty.
28/07/2017
Today i went to the Service centre, Service centre persons not responded me so i call again the Customer Care, and i speak with customer care person about not responding my problem. i already speak with customer care on yesterday she only asked me to come service centre for handover the mobile, but the customer care person not listening my words and keep on asking basic information about mobile problem only, then customer care person asking to wait for some time then the customer care person told me i will transfer the call to Senior Executive. After few seconds the Senior executive came to the line asking basic details of mobile problem then he said the problem is already escalated with in few days the problem will be solved so i asked the customer care person what is the time line for this solution because it is already 8 days completed suddenly the customer care person disconnected the mobile connection in the middle of conversation.
immediately i called again the customer care some one picked and asked the basic details of my mobile problem then he told me your problem is already forward to Aswathi Nair Madam.
I called Aswathi Nair Madam about my mobile phone problem and she directly denied for warranty service due to water clog. I explained I told to the Madam if there is water clog on that area really the battery as well as mobile device also get damage and i said the scale formation may be due to possibility of moister. Then she said water and any Physical damage it will not come under warranty. I said to the Madam I strongly agree your statement but this one no physical damage and no water clog only the problem is scale formation on Charging area for this kind of issue what can i do. For scale formation how can i take precaution, Every one using the mobile phone same way i am also using in that scale formation what can i do please tell me.
i didn't understand the warranty is void on any physical damage or water clog but this is scale formation on charging area. How can i protect this scale formation inside mother board and if it is water clog why my battery and device not damaged.
As a service provider can refuse for seeking reason. this is not a valid reason. For scale formation take place prolonged action not occur with in a day. If water clog problem why my mobile is charging when i put another healthy battery please tell me
Regards
S.Kulandaivelu
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd