[Resolved] Samsung India — mobile phone not working

 
4 Reviews
 Mandeep Sehgal on Nov 6, 2017
I bought samsung j5-6 mobile phone in 2017 and is under warranty. The phone display has suddenly stopped working. When shown to customer care, they say the lcd is hard-pressed and they cant cover it under warranty.
My complaint is that screen is intact and phone has been used with due care and still under warranty period, how can samsung deny the repair/replacement of their bad quality product. This is harassment to the customer.

Details of service request-
Service request no - [protected]
Complaint marked as Resolved Dec 8, 2017

Complaint Status


[Nov 06, 2017] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Nov 07, 2017
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments  3 Comments     Updated: Share0Tweet0Share0

Comments

Dear Sir/Madam,

Please note the requested details.
Mobile number - [protected]
email address - sehgal.mandeep@gmail.com
Reference Id - [protected]

I am looking forward for quick resolution of the matter.

Best regards,
Mandeep Sehgal
Awaiting response.
Samsung India Customer Care's response, Nov 30, 2017
Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Samsung India Customer Care's response, Nov 30, 2017
Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
It has been 5 days that I have been looking for response. Customer service could not be worst than this.
Samsung India Customer Care's response, Nov 30, 2017
Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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    Samsung India - mobile phone not working