Samsung India — mobile phone not working
MaMandeep Sehgal on Nov 6, 2017
I bought samsung j5-6 mobile phone in 2017 and is under warranty. The phone display has suddenly stopped working. When shown to customer care, they say the lcd is hard-pressed and they cant cover it under warranty.
My complaint is that screen is intact and phone has been used with due care and still under warranty period, how can samsung deny the repair/replacement of their bad quality product. This is harassment to the customer.
Details of service request-
Service request no - [protected]
[Nov 06, 2017] Samsung India customer support has been notified about the posted complaint.
Samsung India Customer Care's response, Nov 07, 2017
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Samsung India Electronics Pvt Ltd
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