[Resolved] Samsung India — Mobile phone stolen

Dipudixit

from Mundi, Madhya Pradesh

Address:

Rewa, Madhya Pradesh, 486001

My samsung mobile was stolen on 11/07/2017 at about 2 am. The imei no. Is *354741/08/597760/2*. I lodged a fir with the local police station. Kindly take necessary steps to block the phone. That it should not be misused by other person. Please give information in this phone number about complain -[protected]

Amit dixit
Dwarika nagar, rewa
Madhya pradesh

Was this information helpful?

No (0)

Yes (0)

Aug 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)