[Resolved] Samsung India — mobile phone under warranty not repaired

surya prakash 1978

from Lucknow, Uttar Pradesh

Address:	Allahabad, Uttar Pradesh, 211004
Website:	www.samsung.com

I purchase my new mobile phone on[protected] from shop Allahabad electronics, 5 s. p. marg civil lines allahabad. my phone model is samsung j7 nxt
before 5 days my phone not worked properally n get automatically switched off after 2 days my phone permanentally switch off. today i go samsung service centre situated opp A H Wheelers civil lines allahabad. i give my phone n complaint us for my phone problem, they open my phone n ask me first for deposite 4000 rupees for repairing for change part, when i ask it was under warranty they again check my phone n ask for deposite 4700 rupees.
i told him for given reason why my phone warranty not provided to me n why not repaired. but they didnot given reason they give me complaint number[protected] n told me for call customer care centre. i call customer care centre bt he told me service centre send him report my phone damage water so without payment they cant repair.
so i mention my complaints here for legal remeady/ relief.
coz my phone under warranty company should be bound to provide me free repaioring upto one year.
surya Prakash mishra
type-2/42 t. b colony teliarganj, allahabad 211004
mob-[protected]

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Aug 17, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 10, 2018

Updated by surya prakash 1978 Sir,
I purchase new Samsung j7nxt phone on[protected] the phone is under warranty by his service center cant repair.I go service center situated in civil lines Allahabad. But they make many reasons n told me that phone not in under warranty. I call Samsung customer care center also. All says not repair in under warranty .
So plz help me.
S p Mishra
Type 2/42 t. B colony
Teliarganj
Allahabad

Verified Support

Jul 14, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd