Samsung India — mobile repairing | |||
Dear Sir/Mam, I have purchased my mobile Samsung Galaxy Note 9 on 17/09/2018. and was facing issue of Display yellowish. I have visited samsung service centre Bhiwandi (Dist-Thane) Maharashtra, on 12 July 2019, Samsung Service Centre executive told me that ur mobile is in full warranty we will repair ur mobile within one day, u can come and collect the same on next day. when i called next day for update they told me that ur mobile is not ready. till now whenever I have contacted samsung Customer care or Service Centre they don't have answer when it will get ready, they only have one fix answer that repair work in process, How irresponsible this people, Don't you think they must have to give me some fix date or time. Samsung Customer care staff even not ready to understand that because of their delay/laziness what kind of lose facing by customer, Now they are saying that we have policy that it take 20 days for repairing, if we may accept that, it is true then why it is not mentioned in Samsung Acknowledgement which they gave me at the time of Mobile Accepting for Repairing. if they can mention 30-35 lines in small words as terms and conditions then why this condition is not mentioned in that? I told Customer care staff till today i[censored]r not able to resolve the issue, then kindly refund my money on that also they don't have proper answer they just casually answer that we can't refund ur money. can we consider that this Samsung company can do repair mobile as per their convenient time? we can’t do anything on this? Thanks and Regards N. A. Rangapur [protected] Was this information helpful? | |||
Samsung India customer support has been notified about the posted complaint. Verified Support Jul 23, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
1 Comment | |||
Comments
Waiting for ur reply
Reply
61%
Complaints
18880
Pending
0
Resolved
11168
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information