[Resolved] Samsung India — Model Number-UA55F8000ARLXL

Rhthaman

Address:	Kottayam, Kerala, 690503
Website:	Samsung

I purchased a Samsung tv less than three years ago which has now stopped working. A service representative came to our home and informed us that the LED panel is no longer working, and we cannot replace due to the model being discontinued. When I asked what Samsung would do to either repair or replace the television, I was told that my only option was to purchase a new product. I purchased a Samsung because of its reputation for quality and realizability. The fact that this television has stopped working within three years is greatly disappointing. More so the fact that Samsung is not willing to repair or replace the television is even worse. I am reaching out to this site in hope that Samsung will honor the company's good reputation and resolve this matter.

Model Number-UA55F8000ARLXL
Serial Number-
MQZG3PCD500746P

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Feb 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd