[Resolved] Samsung India — moisture detected hardware problem | |||
Moinsture detect ki wajah se mene coustomer care me mene mera a8plus mobile check karne ko diya mera mobile purchase kiye hue 1 month hi huaa he (a8plus) mobile me company default tha or care walo ne bina inform kiye mera mobile open karke repair kar diya or abhi bolte he mobile open ho gaya he isliye aapka mobile ab IP68 Water &dust resistant nahi rahega jese hi aapka pasina ya watet gaya to mobile damage ho jayega or wapas repair karna padega. So muje mera samsung galaxy a8plus mobile replace ment chahiye. Was this information helpful? | |||
Jul 7, 2018 Complaint marked as Resolved Mr.robin samsung head office.aapne kl muje call kiya tha or kaha tha ki aapka mobile open krke sirf clean service kiya he.k to kya aap bata sakte ho ya aapka service center bata sakta he. Ki mobile dust and water resistant he to mobile ke andar kya clean n service kiya he.or service center se unhone aapko kaha ki center se mobile open krne k liye inform kiya tha to wo galat he aap khud ya aapke under jo b employee ho unko bhej k unka call ya msg ya mail check krvaye ki kb inform kiya tha.water n dust resistant ki wajah se mobile me kuchh b ja hi nhi sakta to kya clean krnge.or mobile moisture +charging issue tha.muje aapke ye service center pr bharosa nhi he.q ki 5.7.2018 ko samko 4 baje k karib jo b discus hue waha pr wo unke cctv me record he or agar voice record facility he to wo b aap check kr sakte ho.or muje ye to pata chal gaya he ki ye center me customer ke mobile ko repairing ka issue bata ke unke pass se pese lete he wo to me waha pr 2 hrs tha to sab dekha he.or muje mera mobile company fiiting position with ip68 water n dust resistant certificate k sath chahiye.or aap kb tk muje mobile provide kroge wo b details bata dijiyega pls. Samsung India customer support has been notified about the posted complaint. Verified Support Jul 06, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Verified Support Jul 07, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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Thanx 4 rply samsung care or calling me. Bt muje mera mobile with ip68 water and dust resistant certificate jo aapne call pr bola wo muje kab milega. Or dusra ki aapke waha se mera new mobile open ho gaya he to uska resale value down ho jayega?me mera job card uploa kiya he.
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