[Resolved]  Samsung India — my 195 litres 5 star rated fridge.

Address:

781022

I am located at guwahati, assam. I lodged a complaint with samsung on 08 june, 2018, at 8.00am with regard to my fridge detailed above, and provided with ref no.[protected]. I was assigned service order no. [protected] dated 08 june 2018. The technician called on 09 june, 2018, and after carrying out an inspection informed that the fridge will have to be taken to their workshop for repairs, the fridge was taken the next day by the company representative. It is, however, regretted that till today the fridge has not been repaired. I have made verbal enquiries on many occasions but i regret to inform that the authorised service centre is not in a position to give me an update on this matter. The authorised service centre is m/s bir electronics pvt ltd, opp. Aidc office, holding no.4, guwahati 781024,[protected]. I have been speaking with shri amar nath, and shri hemen deka of this service center but they are not in a position to provide a correct update.
Thanking you,
Sincerely

Capt p. K. Barua.