[Resolved] Samsung India — my 55"led tv not yet replaced or repaired, its under extended warranty and still in warranty

Anita Barretto

Address:

Mumbai City, Maharashtra, 400093

Anita barretto
Attachments
Sat, nov 10, 8:50 pm (2 days ago)
To anupam, bcc: me, bcc: francis

Hello sir

Its been months and i am still running from pillar to post to get my tv repaired or replaced. Is this the way of harassing me for purchasing a big brand like samsung. I am been given a different reply always regarding the status of my claim

Has it been my fault that i had trusted the brand samsung and so i have to go through this harassment

Been a reputed company, i had in mind prompt reply and good and professional service from thy esteemed brand

I humbly urge you to please look into the matter and do the needful

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Dec 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 12, 2018

Updated by Anita Barretto Hello Sir

How can you blindly force me to send a cancelled cheque without letting me know what final result that Samsung Company is come to.

I need a specific mail from A Samsung Manager who confirms to what you are saying and give me valid documentation and reasons for the same.

I need to see a mail or a letter that Samsung is responsible for any legal actions taken by me against the company

Please mention your employee ID number and designation.

You are sending me a mail from your personal email id. Why do I not seen any company email id and the authority bestowed upon you to send me the mail from Samsung

I am requesting you to please provide me with the details as above so that I can decide on further actions

Kind Regards

Anita Francis Barretto

Verified Support

Nov 12, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd