[Resolved]  Samsung India — my brand new device has been flashed without my knowledge - need refund

Address:

Chennai, Tamil Nadu, 600091

My name is sowpna. K and my contact details as above : [protected]/[protected]/[protected]. I have purchased a brand new mobile samsung g885f galaxy a8 star black : samsung m - mobile [protected] on the date : 16/09/2018 with the invoice number ssi/madi/177. I was really satisfied with the samsung mobile as i'am a regular customer of samsung and previously i had samsung s6 and moreover, the outlook of the mobile was too good as usual with the excellent latest updates and processor so i purchased with complete satisfaction. It was working well and good for 4 - 6 days later i was aware that the device is charging for more than 3 - 4 hours to reach 100% battery with no heat. I was not taking that serious as i thought there is no fault with device since it was super brand.
Later after the 20 th day the issue has become more serious and the device was charging so badly so i raised a complaint to samsung service center on the date 08/10/2018 that i need replacement for my new mobile and they requested me to submit the mobile and the charger to keep in observation and i took my mobile to the center as they asked me to submit the mobile for 2 days. The very next day they called back to receive the mobile and they informed me that there is a problem with the adapter and the cable and they have replaced with the new one after receiving my mobile i came to know that they have flashed my brand new device. They made a call back for the feedback and i asked the people what have you done in my brand new mobile they told me that they have flashed – software update from which i had some heating issues which never happened before even if it was charging more than four hours. They flashed my mobile without my knowledge and they argue with me that they have not done (But the executive have accepted that they flashed my new device). So i need a refund now, as am very disappointed with the service provided to me and i really don’t want to face the issues again if i choose replacement.