[Resolved]  Samsung India — Negligence of the service care provider

Address:

Khordha, Odisha, 751015

I had purchased an airconditioner model no AS185TKANSTI and serial no.B004PZAZ300102T in the name ofJaganath rout( my brother in law) in 2010.I had subsequently changed my address wherein I had asked to fit the air conditioner by your staff. But while installation they did not fix the hole from outside. Recently on 30.8.16 I had booked for servicing wherein they changed the things which required change but when I had requested them to change the insulation they said to do the day after. But they did not do it even on my repeated reminder.This resulted in another opening with a channel to come for a squirrel.On 10.2.17 when I heard some sound I had called to lodge another complaint. On the service person visit I came to know that the squirrel had cut different parts and I have been charged with a sum of Rs13286.13 . Since it has happened because of your service perssonel negligence, I need your kind attention to it and decide in what type of relief you can give me. Since I have a cancer patient and a heart patient to look at in my house, I require urgent attention for which on your servicemen insisting to pay 70% advance, I have paid Rs7000/- to that effect.Kindly look into my case to maintain my goodwill for the company lest I have to approach the consumer court.