[Resolved] Samsung India — new phone not charging. | |||
Bought new phone from connexions arcade, shimla vide memo no. 56756 dt.31/08/2017 (Samsung j730) iemi-[protected]. On 16th sept. 2017 stopped charging. Reported the problem to dealer who directed to customer care. Received a call from customer care that mother board needs to be replaced. I donot want to retain repared phone after paying more than rs. 20, 000/-. You are kindly aware that i am retired public sector officer without any pension. At this stage of my life spending such an amount for a repaired phone is not appreciable. Kindly arrange replacement with new set. Was this information helpful? | |||
Oct 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 19, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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