[Resolved]  Samsung India — new product stopped working no response from after sales service team

Address:

Thiruvananthapuram, Kerala, 695581

Washing machine was purchased on 30th aug 2017 in kerala thiruvananthapuram pin no 695581, post that i got a demo from the samsung engineer regarding how to use the washing machine. The next day of the demo it was working well, however from the 3rd day the machine stopped working. We contacted the customer care on 13th of sept and found out that there is an issue with the drum. The customer care executive logged our complain and assured us that a samsung engineer will come within 24 hours to resolve the issue.
We are yet to have a visit from the engineer, we have placed numerous calls to the service centre but every time they assure us that the engineer will visit us in the next 24 hours but nobody from the samsung team turns up.
I also contacted the supervisor of the service centre but he in turn says that my mobile was out of coverage and the engineer tried contacting me. I haven't received a single call from the engineer and its been almost 10 days from the date of complain and more than 15 days that the washing machine has stopped working.
My complain number is: [protected]