[Resolved] Samsung India — New refrigerator is not working from day 1 and still not repaired after 2 months

Kesavan Ammaiyappan

from Karur, Tamil Nadu

Address:

639002

New refrigerator is not working from day 1 and still not repaired after 2 months.
Most of the parts have been changed in product and still not working. samsung customer experience senior executive Abhishek Chaturvedi[protected] Extn-9696) is saying that sending email is against samsung policy. he has been asking me to wait patiently for 2 months and still no solution. If i ask him to send email confirmation on whatever solution he is saying he says its against the company policy to send email. as per samsung you can make fake promises on fixing the product but you don't want to create any record. and also local service guy has changed almost all the major parts in my 2 month old fridge and still not working. what kind of service engineers do you have? do you give them any training or just give them samsung shirt and call them as engineers. worst experience in my life. never buying a samsung again.
Someone help me fix my refrigerator

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Jun 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd