[Resolved] Samsung India — no response for washing machine repair service

Sharada Gogula

from Hyderabad, Telangana

Address:

Khammam, Andhra Pradesh, 507001

I purchased a Samsung washing machine( WA82VSL) at Samsung Plaza in Khammam, Telangana. Now my washing machine is not working . I complained for it and Samsung technician Rakesh came to my home(mobile.no [protected])He informed me that the mother board was at fault and that he'd look for an alternative. But there was no response from the company till date. My repeated requests for a repair have fallen on deaf ears.
I request your forum to intervene and get me justice at the earliest by instructing them to repair my washing machine immediately.

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Jun 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd