[Resolved]  Samsung India — No response from customer service & bad behaviour at customer service centre

Address:

Gurgaon, Haryana, 12202

Hi,
I own a Samsung A5 2016 series smartphone which I bought in June 2016. Almost after a week the phone was hanging after every few mins. After some weeks the screen also start f getting coloured patches. I consultant the service centre in sector 15 Gurgaon. My experience was horrible. People there were not ready to listen to me, they kept telling me that I have mishandled my phone and dropped it somewhere. I tro d to explain my problems but before I could complete they had made this notion that it's my Mistake. I still told them put in a complain. I was asked to contact the customer care n they will help me further. I call d customer care thrice they said senior management will call you and discuss. I didn't get the call. What kind of a behaviour is this on account of such a multinataional company. It's not my mistake that the phone is not working properly I just requested them cover it in wareantky as the phone is so new. All they said that it's my mistake.
It's mentally harassing your customers. I request Samsung India to look into
This matter and do something. This was they are loosing their reputation and customers.