[Resolved] Samsung India — non-attending satisfactorily our complaint about refrigerator | |||
It is about our recent complaint number [protected] about our samsung refrigerator of sunday august 12, 2018. Accordingly, today, the 14th august 2018, a service engineer, mr sayyad, from milap enterprises, nagpur visited my home. As usual he advised us to switch of the refrigerator for one full day.in response to it i asked him can he guarantee that this time the complaint of my refrigerator would get completely resolved. He said that it cannot be guaranteed. Thereafter, he left my house even without providing the tentative cost of repairs. The origin of this demand on my part lies in our past one year's experience of recurring the same problem for about 10 times since july 31, 2017 (You can check it from your records). Of course, the said problem started just after the expiry of the warrantee period of 5 years on 28th july 2017. So for, for all the previous 9 service requests we have paid full charges. It shows that the same problem of water leakage from the front door of the refrigerator starts after 1 to 1 and half month after your service engineer attends to our complaint since july 2017. However, i am surprised to receive today (August 14, 2018) a sms at 19:48 hrs that the service order [protected] has been cancelled due to the estimate not approved. This reporting of your service engineer is totally false. Therefore, can you look into this matter with some seriousness because the reputation of the samsung company and its product is at stake. Or let me know whether you don't care how your customers are treated shabbily. If you do not attend to this complaint then be prepared for facing the music. Was this information helpful? | |||
Sep 20, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 18, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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