[Resolved] Samsung India — non function of samsung refrigerator

AP Khankriyal

from Mundi, Madhya Pradesh

Address:

Haridwar, Uttarakhand, 247667

We have purchased a new Digital new brand refrigerator from Samsung. It got defecting within 2 months. Thereafter it is repaired with a assurance given to us that its warranty will also extended. Again it got defective, within 2-3 months. This time we demanded to replace the existing defective piece. The company ensured us that they are going to refund the price of defective refrigerator. However, till date no response has been received from the Company. Its almost one year. Refrigerator was purchased from authorised dealer of samsung from Roorkee in the name of AP Khankriyal.

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Oct 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Sep 19, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 19, 2017

Updated by AP Khankriyal Sir, we have received call from your representatives. It is regretted to inform you earlier your Company Engineer already made final visit and told us that said fridge would be taken back once the entire amount refunded to us. He had already taken photo copies of documents including aadhar card. Now your representative are telling us that your engineer will visit us to check the fridge. I personally think that redoing the whole exercise will certainly add on to our mental agony which we are
already facing.

Sep 19, 2017

Updated by AP Khankriyal I have already up loaded the bill for your reference. You may contact us in our e-mail I'd [protected]@gmail.com