[Resolved] Samsung India — non working samsung ssd, warranty denied. | |||||
Samsung Evo 500gb Solid State Drive s/n s33dxn0j907277 purchased on Amazon on 8th Dec 2017, burned out on first install when recd on 13th Dec 2017. After writing to samsung customer care email, they made me wait more than 40 days for a reply and outright denied warranty on Jan 31st 2018. Now i am left with a dead product that never worked due to manufacturing defect. No replacement/repair, offered. Basically all SUPPORT Denied. Fraud Behaviour. Need a brand new replacement or refund. Pictures, Invoice and Email Correspondence attached. Was this information helpful? | |||||
Mar 18, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 02, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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IMEI No *352514/08/549126/8* AND *352515/08/549126/5*
I purchese it through amazone in on 05/10/2017
Plz track and block the mobile
attachment with this complain
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)