[Resolved]  Samsung India — not provide service

On the above subject i am to inform you that, i purchased a split air conditioner of your company from gupta distributors showroom, cuttack on 04/04/2015. But the a. C became out of order in april 2018 and your technician repaired it after 08 months for which i spent my summer session 2018 without a. C. The technician recieved rs 4500 and submited the bill of rs 2301. After my complain samsung service center, dhenkanal refunded the rest amount after one month. When the a. C was repaired in november 2018, it was winter season.in march 2019 when it started the a. C, the a. C did not work and registered the complain on 04/03/2019. But your company reported me on 08/03/2019 without visiting in my house where as 7 members are staying in my residence.
Again i registered the complain for the same problem on 13/03/2019. But your company reported me on 16/03/2019as wrong adress.
Once again i lodged complain on 20/03/2019 and it was reported by your company that the house is locked which was false as my residence is situated in rural area.in the same day, i again lodged complain and on 24/03/2019, the technician visited my house and without money reciept the technician recieved rs 200 from me as advance to repair the a. C and said me tp visit my house after 8 days as the parts of the a. C will come from the company.
But very sorry to inform you that on 01/04/2019 one of the staff of dhenkanal showroom informed me over telephone that his agency is changed and the technician from cuttack based showrrom will repair your a. C.
Again i registered complain on 02/04/2019 to solve my long problem, but no steps have been taken to solve the problem till date.
Sir i had purchased the a. C to avail comfort. But i am harrased. Again and again your company toll-free service center person are only assuring me but there is no possitve result. I think intentionally my a. C is not repaired by your company. Whereas i had purchased the a. C by availing personal loan on interest basis.
Therefore, i request you to b good and kind enough to look into the matter and repair my a. C free of cost as soon as possible.