[Resolved] Samsung India — not replacing damaged led smart tv

bindumathew

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452010

I have purchased samsung smart tv two months back and screen got vertical lines all over and I raised the complaint, after 6 days technician visited and said tv pannel plus mother board has to change . I objected to change and i requested for replacement of tv .As i know it is quality compromise of the product. during warranty period samsung may change free of cost . after that i have to pay from my pocket . and samsung customer care saying that there is no gurantee for their electronic product it may damage easily .
i dont think any common people can afford to change tv panel every year or so as per samsung they have got no guarantee for their electronic product .

Was this information helpful?

No (0)

Yes (0)

Nov 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 25, 2017

Updated by bindumathew I feel i bought local product by the name of samsung that is why samsung got so casual approach to customer complaint