[Resolved] Samsung India — Not supporting the mobile with otg ekyc and hanging during use

Surendrasinh P Solanki

from Noida, Uttar Pradesh

Address:	384002
Website:	CONSUMER COMPLAINTS OF SAMSUNG

Samsang moble hand set g-570 j5 prime purchased on 09.03.2017 vide cash memo no s11389 dated 09.03.2017 from seva kendra trade mehsana jilla panchayat shopping center.
The mobile hand set was required to use the otg for ekyc for bsnl sim sale only, which was explained to the vendor and he had presented some other company and samsang mobile. I haved decided to purchase the j-5 prime g-570 as for other purpose we can use this mobile and also being branded company i have purchased this mobile hand set.
On first the mobile was not charging we gone to the vendor he immediately replace the mobile
When we started the ekyc machine in this mobile the mobile is not supporting the ekyc. The vendor had inquired your local care center they told that 70% samsung mobile s are not supporting the otg.
Sir my intention to purchase this mobile was only that i have to sale bsnl sim and being reputed branded company i had select your j-5 prime.in market the mobile costing rs.4500, 5000, 5250, 5500 are available with otg support and heavy speed, even though i had selected your phone but i am frustrated after purchasing this mobile and even after reply from the vendor as well as your customer care executive.
The vendor had denied to replace the phone with reason that you have inserted the sim in the hand set. Sir, without inserting the sim how we can say that your mobile is not supporting ekyc machine.
I have been forced to purchase new mobile in addition your j-5 prime mobile for which i had spent rs.14200- which is not a small amount for me.
I have purchased gionee mobile costing rs.5250- only and through this hand set i had sold about 500 sim of bsnl during this 7 days period
Finally sir, i request your honour kindly replace the mobile with ekyc supporting hand set and give me justice or please return my rs.14200- as i have no use of this branded company and reputed company mobile

Thanking you sir

Yours faithfully
Urendrasinh solanki
Mehsana-[protected]

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Apr 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
However we tried contacting you multiple times but no response from you.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd