[Resolved]  Samsung India — note 10 lite doa but still not replaced

Address:Ghaziabad, Uttar Pradesh, 201014

Hi
I bought new note 10 lite from smart cafe but i received faulty handset. I visited service center on 10th feb.
I received doa certificate from service center and handed it over to dealer on 11th feb. But its 4 days now and still i dont have replaced handset.
No one is replying on emails or call backs.
Please help me get the handset on priority.
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Mar 16, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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