[Resolved]  Samsung India — note 8 service request # [protected] - rude behaviour by samsung mobile customer support (mansi kalidas)

Address:

Hyderabad, Andhra Pradesh, 500057

This is regarding the issue with my samsung note 8 - service request # [protected]

I have been a loyal samsung customer for years now and i upgrade my mobile every year.

My concerns:
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I upgrade my note series phone every year as i love samsung mobiles, i am a employee and i save my hard earned money every year just to buy samsung note phones.

A week back, i got a update on my note 8, i have updated the phone and got "black dot" inside my screen, since the phone is under warranty, i contacted support and they took my phone for repair.

I got an call from samsung team today saying they need to replace the front screen.

Concern #1: i was about to upgrade my note 8 with note 9 and changing screen will reduce the cost of my note 8

Concern #2: i have maintained my note 8 every well not even a single scratch, so that i can get good price when upgrading to note 9

Concern #3: the issue happened with the software update, there are zero physical damage on my note 8

I request samsung to give me a new phone as changing the screen will reduce the cost of my phone, i am a employee and this is a big issue for me.

I hope samsung team will help me in resolving this issue as i have been a loyal customer with them for years now.

Thank you!