[Resolved] Samsung India — order cancellation with no proper reason

Abhishek Anub kumar

from Mangalore, Karnataka

Address:	Uttara Kannada, Karnataka, 581325
Website:	shop.samsung.com/in

Hi i have placed an order with samsung e-store with order no.[protected]. I have made the payment through savex technologies in euros from my international account and account has been deducted along with the commission with a said delivery period of 90days.
After a wait for exactly 80 days samsung has cancelled the order without any initmation. On calling the customer care call center they say that samsung has cancelled the order due to incorrect transaction number.
This reason being incorrect again they give me another reason of bulk order cancellation as samsung distributor has no stock.
What kind of reason is this? The first time i have heard this kind of reason. Samsung intimates me when i buy the item that it is in stock and now the customer care representative says that the samsung distributor has no stock and the order has been cancelled.
Being a corporate samsung has zero ethical practices with no proper reason for order cancellations. I want a detailed brief report on this samsung.

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Feb 13, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jan 17, 2018

Updated by Abhishek Anub kumar Hi, Since the order has been cancelled in December i have been contacting your sales team everyday. My customer reference number is:[protected]. I have not yet received a proper response why my order has been cancelled. It's been nearly a month and Samsung is just playing around without providing a proper reason. Since i have made the order online through my international bank account, transfer commission charges have been deducted amounting to nearly 20% of the total price.
I have a humble request to Samsung that as the payment has been already received by Savex Technologies, a refund would be a huge loss for me, in return please send me the product which i have paid for. Thank you.