[Resolved] Samsung India — pathetic customer support s10+

 
1 Review
Ahmedabad, Ahmedabad District, Gujarat, India
 anara.travel on Mar 10, 2019
I am fed up of your customer support ĺ have bought s10+ in pre order offer in india. From last 4 days your customer support is playing nasty games to avoid support and juggling me from one source to another. I fell like my step for moving towards samsung was a ridiculous step by me. I am still not able to avail the offer. This is literally mental harrassment by you team

Device name : s10+
Variant : 128 gb/8gb ram
Color: blue
Pre book date: 23rd feb. 2019
Purchased from: flipkart.com
Flipkart order id: od[protected]
Imei: [protected]/01
Pre booking mobile no. : [protected]
Mobile number for placing order : [protected]
Mobile number used in phone: [protected]
Email:anara. [email protected]
Order number/ invoice: attached in attachment
Error : attached in attachment

Device name : s10+
Variant : 128 gb/8gb ram
Color: blue
Pre book date: 23rd feb. 2019
Purchased from: flipkart.com
Flipkart order id: od[protected]
Imei: [protected]/01
Pre booking mobile no. : [protected]
Mobile number for placing order : [protected]
Mobile number used in phone: [protected]
Email:anara. [email protected]
Order number/ invoice: attached in attachment
Error : attached in attachment

Very pathetic support from the brand. Do not care even to answer mail even after 48 hours. More over when you raise a complaint on chat they insist you call customer care saying they limited information, when you call customer care they dose same diverting you put a mail and when you mail no one tends to reply. When you call them again they say to put another mail. Same thing goes on and on. We now should reliase these brand are not service friendly they only tend to lure and loot customer.
Complaint marked as Resolved Apr 12, 2019

Complaint Status


[Mar 11, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Mar 11, 2019
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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    45%
    Complaints
    12640
    Pending
    759
    Resolved
    5496
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
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    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - pathetic customer support s10+