Samsung India — pathetic service and a more pathetic customer care. worthless refrigerators

Address:	Chennai, Tamil Nadu, 600075
Website:	www.complaintboard.in/complaints-reviews/samsung-india-limited-l164166.html

These guys are not capable of resolving any issues because there service engineers work on the base of trial and error mechanism and they really don't have experience.

I have sent several emails to "niveda.[protected]@partner.samsung.com" no response

I purchased a Samsung refrigerator on 1July 2018 for around Rs.43000. With in 20days refrigerator is not cooling. I registered a complain on 25th July 2018 there is nothing than could be done by the service engineer as he himself doesn't have knowledge of the product, so I ask for a replacement.

Got a replacement on 20th August 2018 after waiting more than 25 days just to find that it was severely damaged, so I registered a complain on 21st August no response till 30th August.
Again registered a complain on 31st August no response till 11th September.
On contacting customer care I need to tell the whole story again and again but no one is providing a solution. Spoke to service centre incharge Bala[protected] he says it's against company policy they can't give refund. Gives me manager no[protected] this guy doesn't pick up the call inspite of calling nearly 5 to 6 times.

Still i have been following up but no one is providing a solution to this.

The call center each time says that they will arrange a call back, but that never seams to happen.

Can any one give me a number of a manager or any higher official in samsung who could solve this issue

What type of customer care is it if they can't connect to samsung head office?

mentioning a few complain nos.
1.[protected]
2.[protected]
3.[protected] these are the last 3 and i have more..

I have bought a useless product for 43000 that did not work for even a month.

I would really appreciate any help provided by anyone in this case.