[Resolved]  Samsung India — pathetic service and warranty

Address:

Rangareddy, Andhra Pradesh, 500086

To
The respected sir,

My name is k. Praveen kumar from hyderabad. I am using samsung galaxy on 7 from last november 2016. After using some days my nephew dropped a keychain on mobile it occurs a mild crack in top right side of the mobile. Still handset working very well till date.

Two days back suddenly it was stopped working. Later i came to know that it was battery problem. Today on[protected] i gave my mobile to service centre at mehdipatnam. They told me that they can not claim under warranty due to touch broke. I told them that it was not broken working very much good and that is not related to present problem. Still they are not listening and i was told to buy a new battery.

I asked them to give me on written. They mentioned that it is in out of warranty. I asked the same to the other person who is incharge and he is saying that if i requested to replace the battery he would have do it.

Just because of asking the reason and give me explanation on written he is strait away avoid to do it.

What i should do? Beg the representative to do this? I never expected this kind of service from samsung.

Mobile model. Samsung galaxy on7
Service centre job no [protected]
Imel [protected]

Please look in to this.

K praveen kumar
Hyderabad
[protected]