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[Resolved]  Samsung India — poor quality mobile and worst service

Dear sir/madam
My request number for samsung c9 pro poor quality and poor display fitting is [protected].
After my complaint kamna charles from samsung head office called and she told to resolve my problem, she committed that she will give 5 month extended warrenty after getting the mobile from samsung service centre. But from service centre i called her but she is not picking my call, i sent mail also but she didn't responded.

They are cheating in service centre still poor display fitting is there i asked comparison with other mobile but they are not providing comparison, also in my previous complaint i updated wrong address job sheet provided by the service centre and poor fitting photos also but not yet taking any action.

They deleted my mail inbox with out my knowledge especially consumer complaint mail and samsung service centre mail. Also without my permission mr. Kathiresan engineer from service centre logged his gmail and he is using my mobile.

Kindly take action on this and give my solution as soon as possible.

02/12/2018 i purchased my mobile but hardly i had used 1 month only rest of the time it was with the service centre.
I asked service centre which engineer repaired my phone but they told they will not tell to me they told to samsung head office you ask to them like that.

Kindly do the needful

Thanks
Arunkumar
Chennai
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Apr 25, 2018
Complaint marked as Resolved 
Mar 21, 2018

Complaint Status

Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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    Samsung India
    Customer Care Service
    Customer satisfaction rating
    61%
    Complaints
    16403
    Pending
    0
    Resolved
    9765
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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