Samsung India — Poor quality of service provided by the service center. They do not except their mistake and they impose mistakes onto the customer.

Address:	New Delhi, Delhi, 110025
Website:	www,samsung .com

My name is Ravi kumar and i have purchased a slimmest phone of samsung which is my wish to purchase this phone. i purchased this phone on 17/12/2015 and on the next day the display of this phone stops working properly. On next day i went to the service center where they said that this damage comes in physical damaged then i have to pay 8125 to repair my phone. But the engineer has not repaired it properly. The problem was that the display was not properly fitted or repaired the glass of the phone is comming out from the upper side of the phone.After some days my handfree of this phone also stopped working properly then i went to service center to get a new handfee at the same time i showed my phone to one of the engineer of that service center and i told her my problem of the phone then she told me that the engineer has not repaired it properly then i told her to repair and my phone get repaired. but after some days the same occur then i again went to the service center they told to change the tape of the phone then i told them to change the tape but they told that they dont have the part of that phone. a week gets over but they have not provided me the tape then told then please give me the part code so that i dont need to come to the service center just i need to contact you that my part of the phone is available or not. I contact them regularly for one week but they havent provided me the part of the one day i went to the same servce center and i directly meet to one of the lady engineer then i showed her the part code of the phone then she told me that this part code is wrong. then i asked her the right part code of the phone then she given me the new part code that was also not available. then i stopped gong to service center then i contact to the customer care and i told my complain but they dont have any solutionto then they told me that we are tranferring your complain to the higher authoity and they contact you soon. I wait for many day but they didnt contact me and two to three days they contact me but i dint get any solution. then i stoped going to service center or contacting customer care. Recently in my phone liquid enters into my phone from the upper side from where my glass of the phone is coming out i dont know from where the liquid enters but it damages my whole phone like motherboard, display and some small parts. next day i went to service center but they told me thay all part is going to change and for that i have to 18000 but i told them that it was your irresponsibility that my phone was not prepaired properly and it totally damage but they ignored me that you have to pay. On 2nd july i send a mail to the CEO of this compain but from there also i havent get any reply from them. Between these 6 moths i have to face these kind of problems with a new and latest phone. Sir i have proof what i have said i want that please take some action to my complain it was my humble request to you PLEASE...