[Resolved]  Samsung India — Poor quality products and cheating consumer

Address:

Cuttack, Odisha

I had bought a Samsung galaxy tab a 3 and half months ago from a local reliance digital store. After 3 and half months suddenly one morning the tablet got dead i guess. It did not turn on and when i pressed the power key it got overheated and the temperature went on rising. Horrified of the facts that Samsung phones blasting we kept it in a dry room and after 2 hrs it cooled down. Without giving further attempts to switch it on we went to the Samsung service centre to show the problem. They took the device inside and after around 20 min they notified us that a part of the functioning unit got burnt up due to excessive current and to bring the device back to normal stage we have to buy it. Then after checking something they told us that the unit cost is rs7500. We were too much discouraged. We called the customer care and expressed our queries regarding this. They said us to visit the centre again and give them that tablet so that they will take a picture and notify us if its under warranty . After 4 days they said us that there is a burn in the unit and Samsung doesn't provide warranty over burn cases. I was too angry. I asked the reason for the burn and they replied me that it is because if light fluctuations. I was spellbound for a moment. I asked if its for light fluctuation or high voltage supply shall the consumer be responsible for this. I explained them that we had used the same adapter and same cable which was provided by Samsung. Even i had never charged it with any portable charger fearing excess current might damage the device. Even i never charged that even when there was power cut and we had inverter power supply. If in all cases there is no chance of high voltage or harmful current supply to device and the device dies of itself then its the fault of consumer. They then said since it has been due to light fluctuations it is neither the fault of consumer nor the fault of company, its the fault of light!!! I didn't knew whether i shall laugh or cry at this.. Such explanation and service care was finally expected from such a big company like Samsung!!! I was completely exhausted explaining your centre but they stick to that point only. My father has got so dissatisfied and angry that he has decided never to buy any Samsung product and even to file a consumer case against it. Fortunately we got a lesson which had prevented me from buying a new Samsung On nxt as its for sure that the same incident is going to occur . Its not at all the problem with paying rs 7400 but its about consumer protection from these types of cheats. I[censored] want to further contact us we agree but we warn u not to repeat these sense less and baseless excuses for the death of the device . We are not really intrested for the consumer case but i[censored] dont take suitable steps we will be left with no choices.