[Resolved] Samsung India — poor service | |||
I am a customer from Kerala . Recently we were affected by flood and our samsung washing machine was out of order . I tried to contact the customer care from 31st of August but could not place the complaint as the call was not getting connected . They had an offer period till 6th September . But I could connect only on 13th Sept . For this reason they have charged Rs 3773 for repairing and I didn't get any concession. It's really disgusting from the part of a company like samsung. I wanted all my friends to be aware of the poor service provided by samsung, when kerala is facing a pathetic situation . How can they limit their offer period for just 2 weeks during this time, when the whole world is with kerala Was this information helpful? | |||
Nov 4, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 04, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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